Refund Policy

Effective Date: 5^th FEB’2025

At AIVIO.CO.IN, we strive to ensure our customers are satisfied with the AI tools and services offered through our Marketplace. However, due to the nature of digital products and services, we have outlined our refund policy below.

1. Refund Eligibility

Refunds are only applicable under the following conditions:

• The AI tool or service you purchased is faulty or does not work as described in the product listing.
• You encounter significant technical issues that prevent the tool from being used in a reasonable manner.
• A purchase is made in error (e.g., duplicate or accidental purchase), and you contact us within 24 hours of the transaction.

2. Non-Refundable Products

Refunds will not be granted for:

• Products that have been downloaded or activated.
• AI tools or services that have been used in a manner that violates the terms of service or licensing agreement.
• Any purchases made after the 7-day refund window has passed.

3. Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at info@aivio.co.in within 5 days of purchase.
2. Provide the following information:
   • Your order number and date of purchase.
   • A detailed explanation of the issue or reason for the refund request.
3. Our team will review your request and, if eligible, process the refund. You will be notified within 7 business days regarding the outcome.

4. Refund Method

Refunds will be issued via the original payment method, and the timing of the refund will depend on the payment provider’s processing times.

5. Exceptions

We reserve the right to modify or cancel this refund policy at any time. Any exceptions or changes to the policy will be communicated directly to customers.

If you have any questions or need assistance with your purchase, please reach out to our customer support team- info@aivio.co.in